Sr. Customer Success Manager - Atlanta, GA, Americas Sales Support - Careers

At UiPath we see boundless potential in the way we live. It drives the way we work. Our culture is our most valuable asset, that's why it acts like a compass to us. We’re fast, immersed, humble and bold. And that’s not just words on the walls.

Eliminating time-consuming tasks means people get to do more of what they love. It’s an inspiring, high stakes challenge that motivates us, and this common passion bonds UiPath employees globally. We all strive every day to be better and to accelerate human achievement.

We make robots, but we hire people. Would you like to be part of this journey?

Our Customer Success team advises and guides a wide variety of customers, ensuring they launch UiPath successfully, adopt it widely and are continually driving business value from UiPath. RPA Customer Success Managers are entrusted with some of UiPath’s largest and most strategic customers, working with stakeholders across all parts of the business and at all levels (including the C-suite), to drive increased adoption of UiPath and to improve the overall quality and maturity of its use.

A major area of responsibility for RPA Customer Success Managers is helping customers structure and manage companywide UiPath deployments, coaching the customer’s project team on UiPath’s deployment methodology, and helping them to develop an appropriate change management strategy that maximizes adoption, self-sufficiency and business value.

Working closely with UiPath’s Account Executives and Solutions Engineers, part coach, project manager, business consultant and product expert, our RPA Customer Success Managers are continually focused on helping some UiPath’s largest customers improve their team communication to be successful with UiPath.

What you will do at UiPath:

Empathize with every aspect of the customer experience, putting customers’ needs first
Drive a success plan strategy to deliver positive business outcomes in alignment with customer objectives
Maintain high levels of customer engagement (including on site meetings) with a focus on customer satisfaction and loyalty
Conduct workshops, trainings, business reviews and proactively suggest solutions to common customer challenges
Continually identify and develop new uses for UiPath that drive adoption and that align to customers’ business needs and strategic goals
Proactively spot and correct any issues that could affect customer satisfaction or retention
Coach customers to be product experts and train their teams on UiPath best practices so they become increasingly self-sufficient
Mentor and provide guidance to newer RPA Customer Success Managers and partner with UiPath’s Account Executives to help them be more effective
Partner closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers
Develop Customer Success assets and methods, and work with the Key Account Managers from Sales to create new or refine existing onboarding materials
Help drive customer references and case studies

What you will bring to UiPath:

10+ years’ relevant work experience in a customer-facing, customer success, account management or strategic consulting organization
SaaS experience preferred
Solid technical background in digital technologies a benefit
Experience in project management, technical sales and professional services preferred
Experience presenting to C-level executives from the business area
Self-motivated, persuasive and proactive team player with innovative ideas to inspire customer loyalty and adoption
Strong communication and interpersonal skills. Proven experience building strong internal and external relationships
Strong analytical and problem-solving skills

Life at UiPath like a lot of startups, can sometimes feel like a roller coaster. It comes with changes and challenges, but also with the opportunity to shape how work is done, to have great impact and learn a great deal.

At UiPath, we value a range of diverse backgrounds experiences and ideas. We pride ourselves on our diversity and inclusive workplace that provides equal opportunities to all persons regardless of age, race, color, religion, sex, sexual orientation, gender identity and expression, national origin, disability, military and/or veteran status, or any other protected classes.

UiPath is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a medical condition or disability which inhibits your ability to complete any part of the application process, and are in need of a reasonable accommodation to complete the process, please contact us @ TALeaders@uipath.com and let us know how we may assist you.

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