Get your technical questions answered by our on-demand support team.
The Standard Support program comes free with all licensed products and will give you webform access to our technical support team.
Get started faster with UiPath and ensure your team a smoother automation journey.
Premium Support gives you accelerated service and preventative care for infrastructure and execution of installs and upgrades in addition to live contact center access.
Upgrade to Premium Support
Give your team a designated Technical Account Manager (TAM) and expand your automation program faster.
Our Premium Plus Support program provides all the benefits of the Premium Support plan, plus technical guidance and hands-on support customized to your environment and objectives.
Upgrade to Premium Plus Support
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Standard Support |
Premium |
Premium Plus |
|
Eligible end users |
Eligible end users
|
Eligible end users
|
Eligible end users
|
Pricing |
Pricing
|
Pricing
|
Pricing
|
Offerings |
Offerings |
Offerings |
Offerings |
|
Incident diagnosis and rectification |
Incident diagnosis and rectification |
Incident diagnosis and rectification |
Incident diagnosis and rectification |
|
Responses to service requests |
Responses to service requests |
Responses to service requests |
Responses to service requests |
|
Provision of docs, newsletters |
Provision of docs, newsletters |
Provision of docs, newsletters |
Provision of docs, newsletters |
|
Provision of improvements |
Provision of improvements |
Provision of improvements |
Provision of improvements |
|
Mission-critical support |
Mission-critical support - |
Mission-critical support |
Mission-critical support |
|
Root cause analysis for P1 |
Root cause analysis for P1 - |
Root cause analysis for P1 |
Root cause analysis for P1 |
|
Installation & upgrade assistance |
Installation & upgrade assistance - |
Installation & upgrade assistance |
Installation & upgrade assistance |
|
Infrastructure review |
Infrastructure review - |
Infrastructure review |
Infrastructure review |
|
Designated TAM |
Designated TAM - |
Designated TAM - |
Designated TAM |
|
Automation program support |
Automation program support - |
Automation program support - |
Automation program support |
|
Accelerating & scaling automation |
Accelerating & scaling automation - |
Accelerating & scaling automation - |
Accelerating & scaling automation |
|
Quarterly review & service planning |
Quarterly review & service planning - |
Quarterly review & service planning - |
Quarterly review & service planning |
|
First response time SLA |
First response time SLA standard |
First response time SLA accelerated |
First response time SLA accelerated |
Customer Support Portal |
Customer Support Portal |
Customer Support Portal |
Customer Support Portal |
|
Self-service |
Self-service |
Self-service |
Self-service |
|
Case management |
Case management |
Case management |
Case management |
|
Knowledge base |
Knowledge base - |
Knowledge base |
Knowledge base |
|
Preventative care requests |
Preventative care requests - |
Preventative care requests |
Preventative care requests |
|
Toll-free numbers |
Toll-free numbers - |
Toll-free numbers |
Toll-free numbers |
|
On-site support |
On-site support - |
On-site support - |
On-site support Case to case basis |
Service window |
Service window
|
Service window
|
Service window
|
Priority Level |
Priority Level |
Priority Level |
Priority Level |
|
1 - Urgent |
1 - Urgent 2 hours |
1 - Urgent 1 hour |
1 - Urgent 1 hour |
|
2 - High |
2 - High 8 hours |
2 - High 4 hours |
2 - High 4 hours |
|
3 - Normal |
3 - Normal - |
3 - Normal 8 hours |
3 - Normal 8 hours |
|
4 - Low |
4 - Low - |
4 - Low 2 business days Business day means an 8-hour time interval between 9:00 am and 6:00 pm, from Monday to Friday, in the customer’s time zone. |
4 - Low 2 business days Business day means an 8-hour time interval between 9:00 am and 6:00 pm, from Monday to Friday, in the customer’s time zone. |
Languages supported |
Languages supported
|
Languages supported
|
Languages supported
|
Customer touchpoint |
Customer touchpoint
|
Customer touchpoint
|
Customer touchpoint
|
| Contact Sales | Contact Sales |
